Refund policy
For Metro Manila Deliveries
1. Eligibility for Returns/Refunds
- You may request a return/refund within 7 days of receiving your order if:
- The product is damaged, defective, or incorrect.
- The item is unopened and in its original packaging (for change-of-mind returns).
- Non-returnable: Perishable goods, personalized items, or products with broken seals (unless faulty).
2. How to Initiate a Return
- Contact us within 48 hours of delivery at [your email/contact form] with:
- Order number.
- Photos/video of the issue (e.g., damaged product).
- We’ll provide a return authorization and instructions.
3. Return Process
-
Metro Manila Customers:
- Free pickup for defective/damaged items (we’ll arrange a courier).
- Self-return for change-of-mind returns (customer covers shipping).
- Return to our address:
Km. 52 Aguinaldo Hwy, Silang, 4118 Cavite
4. Refund Timeline
- Once the returned item is verified:
- Refunds: Processed within 3–5 business days via the original payment method.
- Replacements: Shipped within 2–3 business days (Metro Manila).
5. Exchanges
- Exchanges for size/color are allowed if stock is available. Contact us first.
6. Failed Deliveries
- If delivery fails due to an incorrect address, refunds exclude shipping fees.
7. Contact Us
For questions:
📧 Email: contactus@gourmetfarms.com.ph
📞 Phone: 0999-889-5972